Terms & Conditions
By using our website www.riosmotorspares.co.za or placing an order with Rio’s Motor Spares, you agree to the following terms:
Product Availability: All items are subject to stock availability. If a product is unavailable, we’ll contact you to discuss alternatives or refunds.
Pricing: Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
Order Confirmation: Orders are only confirmed once full payment is received and verified.
Shipping: We deliver nationwide via reliable couriers. Delivery timelines vary based on location and courier schedules.
Product Fitment: It is the customer’s responsibility to confirm compatibility (make, model, year) before purchasing. Contact us if unsure.By using our website www.riosmotorspares.co.za or placing an order with Rio’s Motor Spares, you agree to the following terms:
Product Availability: All items are subject to stock availability. If a product is unavailable, we’ll contact you to discuss alternatives or refunds.
Pricing: Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
Order Confirmation: Orders are only confirmed once full payment is received and verified.
Shipping: We deliver nationwide via reliable couriers. Delivery timelines vary based on location and courier schedules.
Product Fitment: It is the customer’s responsibility to confirm compatibility (make, model, year) before purchasing. Contact us if unsure.
Returns & Refunds Policy
We want you to be happy with your purchase. If you’re not satisfied, here’s how we handle returns:
✅ Return Conditions:
You must notify us within 7 days of receiving the item.
The item must be unused, in original packaging, and in resalable condition.
Proof of purchase is required (invoice or order number).
❌ Non-Returnable Items:
Electrical parts.
Items damaged due to incorrect installation.
Clearance or marked-down stock.
🔁 Exchange / Refund Process:
Contact us via WhatsApp or email to log your return.
Return shipping is at the customer’s cost (unless due to our error).
Once we inspect and approve the item, we’ll issue a refund or exchange within 7 working days.
Privacy Policy
We respect your privacy and are committed to protecting your personal data in compliance with the Protection of Personal Information Act (POPIA).
🔐 What We Collect:
Name, contact info (email, phone), shipping address.
Order history, browser data, and payment method (no card details stored).
📦 How We Use Your Data:
To process orders and communicate delivery updates.
To improve our services and send optional promotions (with your consent).
🔒 Data Security:
We use secure platforms (e.g. PayFast, Ozow) and SSL encryption to keep your data safe.
We do not share your personal information with any third parties for marketing purposes.We respect your privacy and are committed to protecting your personal data in compliance with the Protection of Personal Information Act (POPIA).
🔐 What We Collect:
Name, contact info (email, phone), shipping address.
Order history, browser data, and payment method (no card details stored).
📦 How We Use Your Data:
To process orders and communicate delivery updates.
To improve our services and send optional promotions (with your consent).
🔒 Data Security:
We use secure platforms (e.g. PayFast, Ozow) and SSL encryption to keep your data safe.
We do not share your personal information with any third parties for marketing purposes.